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We answer every message. Use the right address below and you will get a faster answer.
Product support — from us
Missing download links, a file that will not open, a members area link that does not load, a question about how to use the program, or anything about the content itself:
We reply within 1 business day, Monday to Friday. Messages sent over a weekend or a public holiday are answered on the next business day.
Order support — from Digistore24
Digistore24 is the retailer for every purchase made on this site, and the debiting is performed by Digistore24. For anything about the charge itself — a refund, a duplicate charge, an unrecognized line on your statement, an invoice or a receipt — contact Digistore24 using the support link on your order confirmation email or receipt.
Digistore24 holds your payment details; we do not. Sending them to us only slows your request down.